Something isn't working

Windows warns me when I install

The installer isn't code-signed yet. In “Windows protected your PC”, click More info → Run anyway. You'll usually see it only once.

The microphone isn't recorded

• If Kamo says it's blocked: Windows Settings → Privacy & security → Microphone, turn on Microphone access and Let desktop apps access your microphone. Or use Settings → Permissions → Open System Settings in Kamo.
• If it says there's no microphone: plug one in, then pick it under Microphone to record.
• If you unplug it mid-take, the audio is silent from that point; the rest is kept.

There's no computer sound

Kamo records your PC's output directly, so you don't need Stereo Mix or a virtual cable, and headphones are fine. Check that Windows has an output device enabled (the speaker icon in the taskbar). Remember it records everything the PC plays, including notifications.

The camera doesn't show up

“No camera found, or another app is using it” usually means Teams, Zoom or a browser tab has the camera. Close them and try again. If it's blocked, allow it in Settings → Privacy & security → Camera.

Kamo won't start recording

• “Less than 1 GB free on this disk”: free some space, or move the projects folder to another drive (Settings → Folders).
• The window was closed or minimized: restore it and pick it again under Window.
• That was less than a second: takes under one second aren't saved.

Part of the screen is black or missing

Some apps protect their windows from being captured (some video players with DRM, password managers, banking apps). Windows leaves them out of every screen recording, Kamo's included. There's no workaround in Kamo.

Kamo closed in the middle of a recording

Open it again: Home offers Recover for the interrupted recording, with its audio and camera. See Record your screen.

The editor didn't open after I stopped

That's how v0.1.0 works: Kamo returns to Home and the recording is first in Recent projects. Click Open.

Captions say “The download failed”

The transcription pack isn't published yet, so captions can't be made in v0.1.0. More about it.

The export stopped

Kamo deletes the incomplete file and offers Try again. If the disk is full, free some space. If it says there's no H.264 encoder, update your graphics driver. A software encoder warning just means the export is slower; the file is fine.

Updates don't arrive

Kamo checks when it opens and once a day; Settings → Updates → Check now checks right away. “Couldn't check for updates” usually means you're offline. Kamo never restarts on its own, and never during a recording or an export.

Report a bug

1. In Kamo, open Settings → Help → Copy diagnostics. You'll see the full text before anything is copied: versions, Windows, graphics card, permissions and recent errors. No recordings, no project names, and your folders are masked.
2. Click Open issue on GitHub (it pre-fills the report) or copy it into a new issue along with what you were doing.

Kamo has no telemetry, so we only learn about a problem when you tell us.